Help, fast.
Start here — 60-second checklist.
Find your issue.
Door codes are issued per booking and active only during your reserved window. Re-check your confirmation for the correct code. If the keypad doesn't respond, ensure you're entering within your booked time — codes activate a few minutes before your start.
Press the power button on the main panel. The TrackMan interface loads within 60 seconds. If the screen stays dark, confirm the projector is on and the room power switch is engaged.
If the image is dim or absent, check that the projector lamp indicator is solid (not blinking red). Adjust the projector input to 'HDMI 1'. A blinking red light indicates a lamp issue — report an incident.
SimGolfNow bays require connectivity for course data and booking sync. Check the panel's network indicator. If offline, restart the modem located in the equipment cabinet.
If clubs, balls, or turf are damaged, note the bay number and report it. Do not attempt to repair hardware yourself — all maintenance is handled by SimGolfNow.
For booking changes, double-charges, or missing codes, check your email and text confirmations first. If unresolved, contact support@simgolfnow.com with your booking reference.
Emergency Guidance
For immediate safety concerns — fire, injury, or security — call 911 first, then notify SimGolfNow.
Call 911Still stuck?
If the checklist didn't resolve it, report an incident and our team will respond promptly. Include your bay number and booking reference.
Links to the Incident Management Portal.